Services
Practical Operational Support Built Around Your Business
Operational problems do not always fit neatly into a standard package. FMM Consulting works with small businesses to uncover what is creating difficulty, determine what needs to change, and develop practical solutions suited to the way the business actually operates.
Our three levels of support are built around the scope of the problem. Some businesses need clarity, priorities, and a focused plan before taking action. Others need a specific process, system, or tool developed. Businesses facing several connected challenges may benefit from a broader operational transformation.
Not sure which service is right for you? Describe the problem in your consultation request. We will review your needs, identify the appropriate starting point, and define the scope of the engagement. Final pricing is based on project requirements, and you will receive a written proposal outlining the work, deliverables, timeline, and fee before the engagement begins.
Which Service Is Right for You?
You Need Clarity
Choose the Operations Assessment when you know something is not working but need help identifying the underlying issues, priorities and most practical next steps. Starting at $750
You Need a Specific Solution
Choose Systems & Process Solutions when a defined workflow, procedure, form, checklist, control or administrative system needs to be created or improved.
Starting at $750
You Need Broader Operational Improvement
Choose Operations Transformation when several connected challenges are affecting the business and you need a coordinated strategy, multiple solutions and implementation support. Starting at $2,500
Still Not Sure?
You do not need to select a service before contacting FMM Consulting. Begin by sharing what you are experiencing, and we will determine whether one of the services is an appropriate fit for your needs.
Operations Assessment
Starting at $750
Best for businesses that need an outside perspective, a clear understanding of what is not working and a prioritized plan for improvement.
The Engagement Includes
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An initial consultation of up to 60 minutes.
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The Business and Operations Questionnaire.
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Review of agreed documents and information.
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Assessment of the operational areas defined in the proposal.
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Identification of gaps, likely causes, risks and priorities.
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A written Operations Assessment and Action Plan.
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A findings meeting of up to 60 minutes.
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One written clarification round submitted within seven days of the findings meeting.
Primary Deliverable
A practical written assessment explaining the findings, their operational impact, recommended actions and suggested priorities.
Important Scope Note
Implementation is not automatically included in this service. The client may implement the recommendations internally or request a separate proposal for additional support.
Systems & Process Solutions
Starting at $750
Best for businesses that have identified a specific operational problem and want a practical process, system or tool developed or improved.
The Engagement Includes
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An initial consultation of up to 60 minutes.
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A focused questionnaire and review of the current process.
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Review of agreed documents and information.
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Development or improvement of one primary operational process, system or tool.
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A draft-review meeting of up to 60 minutes.
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One consolidated revision round.
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Final materials and a practical handoff.
Possible Deliverables
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Standard operating procedures and workflow guides.
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Checklists, forms, templates and trackers.
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Role, responsibility and handoff systems.
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Training or onboarding materials.
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Practical internal controls and follow-up tools.
Important Scope Note
Additional processes, additional revision rounds, employee training or implementation support are priced separately unless they are specifically included in the written proposal.
Operations Transformation
Starting at $2,500
Best for businesses facing several connected operational problems that require coordinated assessment, planning, tools and implementation support.
The Engagement Includes
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A kickoff meeting of up to 90 minutes.
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The complete Business and Operations Questionnaire and agreed supporting documents.
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A multi-area operational assessment.
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A written transformation roadmap with priorities and sequencing.
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A coordinated set of agreed tools, procedures or systems.
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Up to three implementation meetings of 60 minutes each.
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One consolidated revision round for each agreed deliverable.
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A final review meeting of up to 60 minutes.
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One follow-up meeting of up to 60 minutes within 30 days of final delivery.
Primary Deliverables
A coordinated operational roadmap and the agreed tools, procedures and systems needed to support implementation across the defined areas.
Important Scope Note
The proposal will identify the operational areas included, the deliverables, implementation responsibilities and any work that falls outside the engagement.